SUM log file locations

SUM stores log files in the following locations:

User logs

Windows directory: C:\cpqsystem\sum\log

Linux directory: /var/log/sum

Debug logs

Local Windows directory: %LOCALAPPDATA%\sum.

Remote Windows directory: Admin$\Temp\sum.

Linux directory: /var/tmp/sum

Local copy of SUM binaries when needed

Windows directory: %LOCALAPPDATA%\localsum

Linux directory: /var/tmp/localsum

SUM makes a local copy of binaries and support files when SUM is launched from a network-mounted share or read-only location. This provides SUM uninterrupted access during updates.

Remote node files

Windows directory: Admin$\temp\sum

Linux directory: /var/tmp/sum

NOTE:

If you do not find logs in the locations listed on Linux systems, check the directory /var/cpq/Component.log.

SUM also creates audit logs in the operating system event logs as follows:

  • Windows: Windows Event log

  • Linux and VMware: sys logs

Audit logs track activities such as SUM logins and component installs.