Virtual Connect firmware upgrade using HP SUM fails if VC reports an invalid or bad health state

Virtual Connect firmware can be upgraded using HP SUM only if the health state of the VC is in a good state. If the health state is invalid or bad, HP SUM does not upgrade the VC firmware.

If a VC upgrade is attempted in an invalid or bad health state, HP SUM installation fails. The details of the failure can be viewed in the installation log by clicking the View Installation log link in the Additional section.

Some of the VC Health Status bad states include:

• VC module is not redundant
• One or more VC modules are at a different firmware version than the domain (replacement or add-on)
• Cannot authenticate to OA (bad OA IP or Username/Password) or to VCM (bad VCM IP or Username/Password)
• Could not retrieve a list of modules in the domain, or the module is empty
• For any modules, the power is not ON, the hardware health is not OK, cannot connect to module IP address, or the module role is Unknown
• OA version is version 3.00 or earlier, or the VLAN feature is enabled and VC modules are on a different VLAN ID than OA
• VCM domain checkpoint is not valid
• VCM module adjacent to the primary VCM is not compatible with the primary VCM

To resolve the issues, VSCU must be used to upgrade the firmware.