Inventory fails on Windows nodes

Symptom

Inventory fails on remote Windows nodes. The node logs display the error RegOpenKeyEx failed with error RegOpenKeyEx completed with error 997: Overlapped I/O operation is in progress.

Cause

This might be an issue with other processes running on the remote Windows node, for example a backup or process that accesses the registry.

Action

Shut down the remote process that is accessing the registry, or run HP SUM locally on the node to perform inventory and deploy updates.