SUM cannot connect to a node

Symptom:

SUM displays the message Unable to login or identify node as a supported device.

Solution 1
Cause:

SUM has connection issues with the remote node.

Action:
  1. Check the following:

    • The node is active on the network.

    • Network ports are open.

    • Make sure that Windows nodes have the $Admin share enabled.

    • Make sure that HTTP and SSH access are enabled for Linux nodes.

Solution 2
Cause:

User credentials are incorrect.

Action:
  1. Verify that valid user credentials are provided.