Error message “Multiple connections to a server or shared resource by the same user...”

Symptom:

SUM displays the error message “Multiple connections to a server or shared resource by the same user...”.

Cause:

SUM uses the admin$ share function on Windows-based servers to copy files and perform required operations on remote node servers. If SUM detects multiple connections to the remote Windows node, it might display “Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.”

If SUM displays the error check for open <filepath>admin$</filepath> shares on the remote node you want to update, and remove the connections. Use the following commands to check for open shares and delete them:

Action:
  1. Open a command prompt window.
  2. Type net use.
  3. If open connections on the remote node are found, type: net use <node_admin_share> /delete
  4. Attempt the operation in SUM that caused SUM to display the error.