Collecting log files in SUM offline mode

  1. Boot an SPP or SUM in offline mode.
  2. Launch the command prompt from the SUM GUI by pressing CTRL+ALT+D+B+G.
  3. Select a directory where you want to save the logs. You can save the logs to a removable media to view them on another computer.
  4. Type ./gatherlogs.sh to collect the SUM logs. All logs are collected in a .tar.gz file in the directory where you placed SUM or in a temp directory, if the SUM directory is read-only. The log file is named SUM_SUT_Logs_$(datetime).tar.gz.